Service Writer

Company Overview:

Total Sand Services, LLC (TSS) has Sand Solved! As a privately held proppant and logistics company, TSS goes beyond providing reliable, safe, and efficient solutions – we are dedicated to fostering excellence and safety at well sites, on the road, and throughout the supply chain.

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We are actively seeking individuals who are driven by a passion for exceptional customer service, possess the drive to eliminate inefficiencies, and are committed to personal and professional career growth. At TSS, we prioritize establishing robust safety protocols and offer high-level rewards to recognize and appreciate your contributions.

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Job Summary:

A Service Writer is the liaison between the Drivers and Maintenance Team, ensuring a seamless and accurate record of maintenance issues and requests. This position requires the ability to define problems, collect data and establish and document facts. The ideal candidate is a strong communicator, customer focused, and detail orientated.

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Schedule: 2 weeks on 1 week off; 12hour shifts with alternating days and nights.

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Pay Rate: $75,000 - $100,000 per year

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Essential Duties and Responsibilities:

• Intakes equipment maintenance issues by listening and clearly documenting workorders within maintenance system.
• Maintains and audits workorders by monitoring progress and ensuring data is complete and accurate.
• Coordinates and assigns work orders to appropriate mechanics.
• Conducts equipment swaps for Drivers with maintenance issues accurately logging truck assignments in maintenance system.
• Distributes parts to mechanics as needed and assigns parts to work orders.
• Executes other duties as assigned by management.

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Qualifications:

• High school diploma or equivalent.
• Previous experience as a service writer or similar position.
• Knowledge or experience using computers and systems such as Fleetio, Samsara, Excel or similar tools.
• Mechanical aptitude and general understanding fleet maintenance terminology.
• Superior customer service, teamwork, and problem solving skills.
• Strong attention to detail and organization skills.
• Ability to read, comprehend, and interpret written instructions and procedures, business correspondence and routine reports.
• Must be able to follow routine protocols as well as identify when the routines do not apply in a specific situation.
• Ability to develop priorities and adjust work plans to meet deadlines.
• Able to read, write, and speak English.

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