Service Writer

About the role

As a Service Writer, you will be the liaison between our shop personnel and the Fleet Supervisor.

Odessa, TX
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Job Details

Job Summary:

As a Service Writer, you will be the liaison between our shop personnel and the Fleet Supervisor, ensuring a seamless and positive experience for all.  The ideal candidate should have strong communication skills, a solid understanding of maintenance procedures, and the ability to ensure timely and efficient servicing of vehicles or equipment.

Essential Duties and Responsibilities:

• Creates, distributes, and updates work orders.  Verify for accuracy, verbal/documented communication to comply with internal process.

• Periodic verbal and documented communication with customers.

• Works closely with shop floor production to meet customer expectations through constant checking on repair statuses.

• Distributes parts to mechanics during night shift rotation, assigns parts to work orders.

• Performs equipment swaps in conjunction with dispatch based on assignment process.


• High school diploma or equivalent.

• Advanced mechanical aptitude and working knowledge of tools.

• Superior customer service, teamwork, and verbal/written communication skills

• Knowledge of Fleetio, Samsara, and Excel preferred, but not required.

• Strong problem-solving skills and attention to detail.

• Ability to follow all attendance and punctuality standards with adherence to timekeeping standards.

• Ability to understand and follow all work rules and follow directions from leadership.

• Ability to maintain a professional appearance in accordance with company policy.

• Must be able to read, write, and speak English.

Plus all these amazing benefits

Short & Long Term Disability
Medical & Dental
401K Company Match
Paid Time Off
Life Insurance
Vision Insurance
Paid Parental Leave